Case Study: Arcus FM

17/10/2024

Arcus FM’s onboarding experience is a wonderful example of consistency, Eli managing and delivering a six stage journey that supports new hires and their line manager at every step, before and after day one.

"We would recommend Eli to any other employer." - Arcus FM

Arcus FM achieved this by building their whole onboarding journey, from the ground up, around their new hires. This obviously took a large organisational commitment, but the new approach immediately delivered results.

E-acceptance of an offer in Arcus FM’s ATS (iCIMS) automatically starts pre-boarding (through integration) and from that point on new hires only interact with one system, Eli. Forms, uniform sizes, references, ID photos, etc. are all managed through Eli, and sent to their central system (Cintra) upon completion through a secondary integration.

Eli pre-populates known user information in forms to save time, and tailors those forms and tasks to an individual’s role, business area and/or level. All of this reduces admin on both sides and streamlines and automates the whole process.

This was of particular importance to Arcus FM who, on ocassion, have an offer to start date of less than one week. And, as you’d expect, behind the admin and compliance is a highly engaging, knowledge-building experience that prepares new hires for work and helps them feel like they belong.

This streamlined, one-system approach to onboarding has delivered many benefits. 92% of new hires feel they have all the information they need for their first day. 94% have been made to feel welcomed and 97% feel they were settling in well. 92% feel supported throughout the whole process and 86% had the systems and equipment they needed on day one. After 6 weeks, 95% feel that their manager was supportive and 87% would recommend Arcus as a great place to work! Arcus also tracked a 5% reduction in voluntary early turnover.